Senior customer success / support & technical writer

We are looking for a senior support technician and technical writer to join our team and help us with node onboarding.

 

At Mysterium Network we have been hard at work finding a way to build a stable network for the decentralized web. This role involves direct contact with new and current node runners to ensure that they have a seamless node journey when becoming a part of Mysterium Network

Roles and Responsibilities

  • Your main metric will be to: Increase conversion from marketing qualified leads/ sales intent to a stable running node. 
  • Work with operations to track distribution of our IoT devices and ensure digital communications and onboarding are timed perfectly.
  • Engage deeply with our node communities across our community channels [discord, twitter, reddit, telegram]
  • Work independently on the resolution of all hardware and software end user problems.
  • Maintain knowledge of developing technology advancements and evaluate potential internal uses.
  • Maintain updated knowledge base with written [technical writing experience regarded very favourably]

Requirements

  • A strong sense of Customer service, with technical support and troubleshooting background
  • Ability to break down and communicate complex technological concepts (in written and oral formats)
  • Excellent interpersonal skills with the ability to work independently
  • Passion for learning and a digital native, sharing your knowledge using a variety of methods and mediums

Bonus points for

  • Previous background in either VPN technology and/or cryptocurrencies. Both are preferred but VPN technology is a priority.
  • Other languages

What we offer

  • Ownership of the area, freedom to experiment, opportunity to learn new things in the ever-developing field of web 3, blockchain, and privacy.
  • Guidance from ambitious, open-minded professionals, eager to make a change in the world.

Please apply with your resume.

Interested? Shoot an email to

mysterium-hr@mysterium.network

shortly explaining why you’d be a great fit!